Frequently Asked Questions
Everything you need to know about your favorite Poppy Playtime gear.
How do I know what size to order?
We provide a detailed size chart on every product page. Our apparel generally follows standard unisex sizing, but we recommend measuring a favorite shirt at home to compare for the perfect fit.
Is your merchandise officially licensed?
Yes, this is the official Poppy Playtime store. Every item, from Huggy Wuggy hoodies to limited-edition tees, is authentic and designed in collaboration with Mob Entertainment.
How long will it take for my order to ship?
Orders are typically processed within 3-5 business days. Standard shipping within the US takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
Do you ship internationally?
Yes, we ship our merch worldwide! Please note that international orders may be subject to customs fees or import duties depending on your country's regulations.
How should I care for my Poppy Playtime apparel?
To preserve the quality of the prints, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or air drying.